How long will it take to receive my order?

As all of our jewellery is handmade, please allow 3-5 business days for production and processing. Shipping times will vary based on your location, but we offer fast local shipping to make sure your jewellery arrives as quickly as possible.

Do you offer international shipping?

Currently, we focus on local shipping within the UK. However, we’re working on expanding our services to offer international shipping in the near future. Stay tuned for updates!

How should I care for my handmade jewellery?

To keep your jewellery looking its best, we recommend cleaning it with a soft cloth and storing it in a jewellery box or pouch to avoid tarnishing. To take care of your earrings, avoid submerging them in water for an extended period of time. To keep all items in their best condition, keep them away from strong chemicals/perfumes.

What makes handmade jewellery different from mass-produced pieces?

Handmade jewellery is unique in its craftsmanship and attention to detail. Each piece is carefully crafted by hand, ensuring that no two items are exactly alike. Unlike mass-produced jewellery, we focus on quality and personal design, creating pieces that are made with passion and care.

Can I buy your jewellery in person?

At this time, we operate exclusively online. However, we’re working towards offering pop-up events and partnerships with local retailers in the future, so keep an eye on our website and social media for updates!

What should I do if my jewellery arrives damaged or broken?

We take great care in packaging your jewellery to ensure it arrives safely, but if there’s any issue with your order, please reach out to us within 7 days of receiving it. We’ll gladly assist with returns, exchanges, or repairs to make things right.

Can I wear your jewellery in water (e.g., showers, pools, etc.)?

We recommend removing your jewellery before exposing it to water. Materials may tarnish or lose their shine if exposed to moisture, soap, or chemicals frequently. For longevity, it’s best to take off your jewellery before swimming, showering, or using cleaning products.

Why does my jewellery look different from the photos on the website?

Since all of our jewellery is handmade, there may be slight variations between the product photos and the actual item, such as subtle differences in texture or gemstone color. These variations are what make handmade jewellery unique and special! If you’re unsure about any product details, feel free to reach out to us for additional photos or clarifications.